Registration & Morning Hour

Reimaging Distribution & Underwriting

Chairwoman's Address

Ms. Lynn Lin, Senior Vice President, Marsh

Digitalizing Sales Journey to Maximize Customer Value

Mr. Derek Ip, Chief Digital and Technology Officer, FTLife Insurance

MarTech Maturity in the Lens of Digital Customer Lifecycle

Mr. Leo Lau, Director, MarTech Lead Asia, Manulife

Panel: Digital Distribution: Transform with Data, AI and Technologies

Moderator:
Ms. Zein Shiyyab, Chief Corporate Services and IT Officer, Trust Holding

Panelists:
· Mr. Abhijit Gulanikar, Chief Strategy Officer/President Business Strategy, SBI Life Insurance
· Mr. Ronald Tam, Co-Chief Financial Officer, Huize Holding
· Mr. Aman Pal Singh, Founder & CEO, B4E Insurtech
· Mr. Neil Tan, Chairman & Board Member, FinTech Association of Hong Kong & Managing Partner, Tsunami Advisors
· Mr. William Lee, Co-Founder, YAS Digital

Networking Coffee Break

Panel: Digital Brokers: Digitalization and Technology for New Insurer-Broker Partnerships

Moderator:
Mr. John Morley, APAC CEO, Strategy and Technology Group, Aon

Panelists:
· Ms. Cinde Law, Senior Vice President, Customer Experience and Digital Leader, Asia Affinity, Marsh
· Mr. Amit Motwani, Corporate Vice President, Max Life Insurance
· Ms. Kim Yan Lim, Regional Sales Growth Leader, APAC Market Experience
· Mr. Young Suk Kim, CEO, Kyobo Lifeplanet
· Mr. John Morley, APAC CEO, Strategy and Technology Group, Aon

Panel: The Trillion-Dollar Promise of Embedded Insurance: Evolving from Distribution to Protection

Moderator:
Mr. Raphael P. Young, Head of FSI Business Development APAC, EPAM Systems

Panelists:
· Ms. Lei Yu, CEO, North Asia & Regional Head of Distribution, QBE Asia
· Mr. Arthur Siu, Head of Retail Services, Zurich Insurance
· Mr. Valer Merenyi, Regional Director Digital and Tech Dev, Ageas Group
· Mr. Jame DiBiasio, Founder and Editor, DigFin Group
· Mr. JingLong Pan, Digital Insurance Senior Management

Underwriting Experts' Panel: the Next Generation of Insurance Underwriting

Moderator:
Ms. Alicia Menendez, President, HKUCA - Hong Kong Underwriting and Claims & Managing Director, InsurVerse

Panelists:
· Dr. Porus Peshoton, Executive Vice President - Underwriting, Claims and Reinsurance Admin, Max Life Insurance Company
· Mr. Eddie Lau, Head of Operations and Strategy, Client Digital Solutions, Asia, RGA
· Mr. Saibal Bhattacharya, Global Head of Insurance Products, Underwriting & Reinsurance, Bolttech
· Mr. Ashutosh Bhutkar, Insurance Market Leader, Global Alliances and Channels, Neutrinos

Enhancing Underwriting Processes Through Customer-Centric Innovations

Mr. Ashutosh Bhutkar, Insurance Market Leader, Global Alliances and Channels, Neutrinos

Happy Luncheon

CX and Claims

Chairwoman's Address

Ms. Cinde Law, Senior Vice President, Customer Experience and Digital Leader, Asia Affinity, Marsh

Customer Centric Digitalization

Mr. Troy Barnes, Customer and Transformation Leader

How can Data Help You to Make an Informed Decision

Ms. Lynn Lin, Senior Vice President, Marsh

Panel: Innovate for the Next Generation Customers: How to Make Insurance Attractive to the Millennials and Gen Z

Moderator:
Ms. Kitty Pang, Associate Director, Digital Innovation & Growth, BOC Group Life Assurance

Panelists:
· Mr. Ronald Tam, Co-Chief Financial Officer, Huize Holding
· Mr. Shawn Lau, Digital Transformation & Innovation Principal, DLI Asia Pacific
· Mr. Philip Chau, Regional Director, Marketing Performance & Operations, Asia, Sun Life
· Mr. Amit Motwani, Corporate Vice President, Max Life Insurance

Networking Coffee Break

Digital Risks and Cybersecurity

Generative AI Security Risk, Guardrail and Control in the Insurance Industry

Dr. Chris Ding, Adjunct professor, Melbourne University

Panel: Managing Digital Risks in Insurance: Strategies, Technologies and Talents

Moderator:
Mr. Steve Tunstall, Owner and Director, Tunstall Associates & PARIMA.org

Panelists:
· Mr. Jean- François Raymond, AVP - Asia Tech and Ops Controls Lead, Manulife
· Dr. Chris Ding, Adjunct professor, Melbourne University
· Ms. Berry Chen, General Manager of Information Technology, Mitsui Sumitomo Insurance China
Mr. JingLong Pan, Digital Insurance Senior Management

Closing Remark of Day 2