Registration & Morning Hour

Being Customer-Centric

For Customer Growth

Chairman's Address

Mr. Sean Deehan, Head of Hong Kong & Macau and Hong Kong Market Leader, Insurance Consulting & Technology, WTW

Hyper-Personalization in Insurance: Leveraging Big Data and AI for Customized Products and Services

Digital First Engagement in Insurance: the Power of a Digitally Enabled Customer Experience

Mr. Shammi Kapoor, SVP & Head Operations, Tata AIG General Insurance

Redefining Insurance and the Customer Relationship through Technology

Mr. Charles Chang, Vice President, Head of Digital Platforms, FWD Life Insurance

Networking Coffee Break

The Pioneer of Financial Wellbeing: A Customer-First Approach to Insurance-Bank Partnership

Mr. Sythan Prou, Chief Executive Officer, Forte Life

Seamless Omnichannel Experience: How Unified Customer Interactions Transform the Insurance Experience

Moderator:
· Kept for Leo

Panelists:
· Dr. Yuhui Yao, Group Chief Data Officer, FWD Insurance
· Mr. Sachin Dutta, Chief Operating Officer, Canara HSBC Life Insurance
· Ms. Kathy Cheung, AVP, Regional Strategy & Enablement, Sun Life

Customer-Centric Innovation for Lasting Loyalty: Transforming Customer Experience by leveraging Digital, Data and Beyond

Moderator:
· Ms. Kannes Wong, Head of Strategy and Sustainability, Zurich Insurance (Hong Kong)

Panelists:
· Mr. Dan Villaroman, Head of Transformation Office & Office of the Chief Digital Officer, Income Insurance
· Mr. Lasitha Wimalaratne, Chief Executive Officer / Principal Officer, HNB Assurance
· Mr. Paul Ricard, Asia Pacific Head of Insurance & Asset Management, Oliver Wyman

Networking Luncheon

Digital Distribution

Chairman's Address

Reach the Modern and Emerging Customers: Evolving Insurance Distribution Strategies

Mr. Priyank Rastogi, AVP -Strategy and Enablement, Sun Life Asia

How’s AI being used to reshape the Insurance in Generation Y/Z times: AI agent marketing and AI claims management

Mr. JingLong Pan, Digital Insurance Senior Management

Digital Distribution in Insurance: the Latest Technologies and Trends to Fuel Distribution

Panelists:
· Mr. Arthur Siu, Head of Retail Services, General Insurance Business, Zurich Insurance (Hong Kong)
· Mr. Fasihul Mostofa, Head of Digital Channel and ADC, Guardian Life Insurance
· Mr. Richard Ferryanto, Chief Executive Officer, Zurich Topas Life
· Mr. Jean Michoud, SVP Regional Head of Direct and Digital Distribution - Asia Markets, Liberty Mutual Insurance
· Mr. Jihad Faitrouni, Chief Executive Officer, Unlimited Insurance Services (UIS)
· Mr. Manish Ahuja, Senior Vice President- Digital , Direct Marketing , tele and defence vertical, Aditya Birla Sun Life Insurance

Networking Coffee Break

Revolutionizing Bancassurance: Reaping the Benefits of Digital Transformation

Moderator:
· Mr. Alain Le Couédic, Partner, Artificial Intelligence Quartermaster (AIQ)

Panelists:
· Mr. Valer Merenyi, Regional Director Digital and TechDev, Ageas Group
· Mr. Priyank Rastogi, AVP -Strategy and Enablement, Sun Life Asia
· Mr. Lavneesh Gupta, Executive Committee Member & Chief Bancassurance Officer, HDFC Life
· Mr. Dan Jones, Partner - Head of OW Digital for Asia Pacific, Oliver Wyman

Amplifying Outcomes: Utilizing Digital Solutions in Brokers and Agencies

Panelists:
· Mr. Ryan Woollford, SVP - Digital Engagement Leader, Asia, Marsh

Revolutionizing Insurance: Unleashing GenAI and Emerging Technologies for Underwriting and Claims Excellence

Moderator:
· Mr. Alain Le Couédic, Partner, Artificial Intelligence Quartermaster (AIQ)
· Mr. Ashish Jhajharia, Distinguished Industry Analyst-Insurance, ISG (Information Services Group)

Closing Remark of Day 2