08:00-09:10
Registration & Morning Hour
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Reimaging Distribution & Underwriting
09:10-09:20
Chairman's Address
09:20-09:40
The Future of Distribution: How will Insurance to be sold in the future?
09:40-10:00
MarTech Maturity in the Lens of Digital Customer Lifecycle
Kept for Manulife
10:00-10:30
Panel: Digital Distribution: Transform with Data, AI and Technologies
Moderator:
Ms. Zein Shiyyab, Chief Corporate Services and IT Officer, Trust Holding
Panelists:
· Mr. Ronald Tam, Co-Chief Financial Officer, Huize Holding
10:30-11:00
Panel: Digital Brokers: Digitalization and Technology for New Insurer-Broker Partnerships
Panelists:
· Ms. Cinde Law, Senior Vice President, Customer Experience and Digital Leader, Asia Affinity, Marsh
11:00-11:30
Networking Coffee Break
11:30-12:00
Panel: The Trillion-Dollar Promise of Embedded Insurance: Evolving from Distribution to Protection
Moderator:
Mr. Raphael P. Young, Head of FSI Business Development APAC, EPAM Systems
Panelists:
· Ms. Lei Yu, CEO, North Asia & Regional Head of Distribution, QBE Asia
· Mr. Arthur Siu, Head of Retail Services, Zurich Insurance
· Mr. Valer Merenyi, Strategic Program Director | Digital Platforms and Ecosystems Lead, Ageas Group
12:00-12:30
Transformative Trends, Digital Evolution of Product Development Distribution
Mr. Aman Pal Singh, Founder & CEO, B4E Insurtech
12:30-13:00
Underwriting Experts' Panel: the Next Generation of Insurance Underwriting
Panelists:
· Mr. Anil Joshi, Managing Partner, Unicorn India Ventures
· Mr. Dhiraj Goud, Regional Head of Technical Oversight and Digital Underwriting Solutions, Asia, RGA
· Dr. Yuhui Yao, Group Chief Data Officer, FWD Insurance
13:00-14:00
Happy Luncheon
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CX and Claims
14:00-14:05
Chairman's Address
14:05-14:35
Customer Centric Digitalization
Mr. Troy Barnes, Customer and Transformation Leader
14:35-14:50
Digital Innovation in Claims and Fraud- Demo 1
14:50-15:20
Panel: Claims Experts' Panel: the Shift to Digital Claims
15:20-15:50
Panel: Innovate for the Next Generation Customers: How to Make Insurance Attractive to the Millennials and Gen Z
Moderator:
Ms. Kitty Pang, Associate Director, Digital Innovation & Growth, BOC Group Life Assurance
Panelists:
· Ms. Toni Fung, Director of Propositions, AIA Group
· Mr. Ronald Tam, Co-Chief Financial Officer, Huize Holding
15:50-16:20
Networking Coffee Break
16:20-16:50
Panel: Personalized Insurance: the Next Must-Have for Insurance Innovators
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Digital Risks and Cybersecurity
16:50-17:20
Digital Insurance Information Security Technology in Modern Insurance
17:20-17:50
Panel: Managing Digital Risks in Insurance: Strategies, Technologies and Talents
Panelists:
Mr. Jean- François Raymond, AVP - Asia Tech and Ops Controls Lead, Manulife
17:50-17:55