Topic introduction

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Personal profile

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Organization – Sunlife Financial
Current Role – Associate Director – Digital Client Experience
Previous Role – Head Digital Product – B2C assets – Max Life Insurance

Digital evangelist with over 15 years of diverse work experience in BFSI domain across Digital Product management, Program management, Mobile and Internet space, Client engagement & Service delivery. Expertise in large scale Digital Asset transformation projects. Seasoned Business Leader with expertise in solving Problems at the intersection of Business, UX and Technology and unison of Product, Process and People while building truly digital & adaptive organizations and maximizing value creation & learning

Some Key achievements
 Set up the First End to End Agile delivery model with Product Owner in India working with Sunlife Canada client
 Pioneered the first fully functional Agile POD in India for Sunlife Canada with the Product Owner role being based out of India. Scaled the model across digital platforms to support omni channel experience across Mobile App and Web
 Co-created and delivered Sunlife Transformation agenda with set up and scale of its distributed agile model
 Featured in the Times of India (leading national daily newspaper), sharing views on Digital transformation and Women in technology .
 Winner of the coveted CEO Award at Sunlife Global for excellence in Digital Transformation
 Regular speaker at multiple forums on Digital Product, Agile, Digital Transformation
across BFSI